Guests
We meet guests’ many and diverse expectations
We are convinced that experiencing the world, getting to know people, cultures and nature, and broadening one’s horizons is extremely valuable. Not everybody has the financial means to do this. As a professional and modern non-profit organisation, the Swiss Youth Hostels are actively committed to enabling young people, school classes, families and persons with disabilities in particular to experience interaction, activities and experiences outside their usual environment.
Crans-Montana Youth Hostel
Guest diversity (arrivals)
Arrivals | 2022 | in % | 2023 | in % | 2024 | in % |
|---|---|---|---|---|---|---|
TOTAL | 367,985 | 100.0 | 402,198 | 100.0 | 410,579 | 100.0 |
Switzerland | 285,110 | 77.5 | 288,004 | 71.6 | 283,332 | 69.0 |
Europe | 56,409 | 15.3 | 68,186 | 17.0 | 76,029 | 18.5 |
Asia | 13,629 | 3.7 | 27,267 | 6.8 | 30,822 | 7.5 |
North America | 8,350 | 2.3 | 11,783 | 2.9 | 12,884 | 3.1 |
South America | 2,061 | 0.6 | 2,349 | 0.6 | 3,064 | 0.8 |
Australia | 1,177 | 0.3 | 2,557 | 0.6 | 2,567 | 0.6 |
Africa | 1,249 | 0.3 | 2,052 | 0.5 | 1,881 | 0.5 |
Arrivals | 2023* | in % | 2024* | in % |
|---|---|---|---|---|
TOTAL | 402,2 | 100.0 | 410,6 | 100.0 |
Switzerland | 288,0 | 71.6 | 283,3 | 69.0 |
Europe | 68,2 | 17.0 | 76,0 | 18.5 |
Asia | 27,3 | 6.8 | 30,8 | 7.5 |
North America | 11,8 | 2.9 | 12,9 | 3.1 |
South America | 2,3 | 0.5 | 3,1 | 0.8 |
Australia | 2,6 | 0.6 | 2,6 | 0.6 |
Africa | 2,0 | 0.5 | 1,9 | 0.5 |
* in thousands
A slight decline in guests from Switzerland was recorded in 2024. This decline was offset by an increase in guests from abroad, who now account for 31.0% of the total number of arrivals (prior year 28.4%). The largest increase recorded concerned guests from Europe.
Average length of stay of guests (overnight stays)
No Data Found
No Data Found
The average length of stay of guests once again dropped slightly to 1.98 nights compared with the prior year (prior year 2.01). A moderate decline was recorded for guests from Switzerland and Europe. Visitors from North America, Asia and South America made significantly shorter stays compared to the prior year, while travellers from Australia and Africa stayed slightly longer on average.
Top 7 countries (overnight stays)
2022 | in % |
|---|---|
Top 7 | 91.8 |
Switzerland | 78.4 |
Germany | 6.5 |
France | 1.7 |
USA | 1.7 |
United Kingdom | 1.6 |
South Korea | 1.1 |
Italy | 0.9 |
2023 | in % |
|---|---|
Top 7 | 89.6 |
Switzerland | 73.3 |
Germany | 6.9 |
United Kingdom | 2.5 |
South Korea | 2.2 |
USA | 2.0 |
France | 1.6 |
Italy | 1.1 |
2024 | in % |
|---|---|
Top 7 | 88.6 |
Switzerland | 70.8 |
Germany | 7.7 |
South Korea | 2.4 |
United Kingdom | 2.4 |
France | 2.1 |
USA | 2.1 |
China | 1.2 |
In 2024, guests from Switzerland and Germany accounted for the majority of overnight stays. The number of overnight stays by guests from South Korea slightly exceeded those from the UK. Compared to the prior year, the increase in overnight stays by French guests was significantly higher than that of guests from the USA. As before the pandemic, China once again ranks ahead of Italy. Overall, the share of overnight stays from the top seven countries fell slightly to 88.6% (prior year 89.6%).
Guest segments
Guest segments | 2022 | in % | 2023 | in % | 2024 | in % |
|---|---|---|---|---|---|---|
TOTAL | 751,722 | 100.0 | 807,196 | 100.0 | 813,412 | 100.0 |
Individual guests | 324,181 | 43.1 | 351,851 | 43.6 | 360,962 | 44.4 |
Families | 155,135 | 20.6 | 160,787 | 19.9 | 169,182 | 20.8 |
Schools | 143,711 | 19.1 | 146,932 | 18.2 | 143,484 | 17.6 |
Groups | 128,695 | 17.1 | 147,626 | 18.3 | 139,784 | 17.2 |
Guest segments | 2023* | in % | 2024* | in % |
|---|---|---|---|---|
TOTAL | 807.2 | 100.0 | 813.4 | 100.0 |
Individual guests | 351,9 | 43.6 | 361,0 | 44.4 |
Families | 160,8 | 19.9 | 169,2 | 20.8 |
Schools | 146,9 | 18.2 | 143,5 | 17.6 |
Groups | 147,6 | 18.3 | 139,8 | 17.2 |
* in thousands
The number of overnight stays increased in 2024 compared to the prior year. The increase is attributable to overnight stays in the single traveller and family segments. Following a large number of overnight stays by groups and schools in 2023, these fell slightly in the reporting year.
Key figures
2020 | 2021 | 2022 | 2023 | 2024 | |
|---|---|---|---|---|---|
Overnight stays, own hostels | 484,878 | 565,433 | 751,722 | 807,196 | 813,412 |
Overnight stays including franchise hostels | 527,287 | 616,869 | 817,686 | 882,532 | 880,046 |
2023 | 2024 | |
|---|---|---|
Overnight stays, own hostels | 807,196 | 813,412 |
Overnight stays including franchise hostels | 882,532 | 880,046 |
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