Guests
We meet guests’ many and diverse expectations
We bear a special responsibility towards our guests. To these people, travel is of extreme emotional and material importance, as well as being associated with a particular need to feel confident, safe and secure. We wish to respond in a creative manner to the many and diverse expectations of our guests. We treat our guests as people who have a zest for life and are enthusiastic, interested, contact-loving and who are prepared to take the natural environment and their fellow travellers into consideration. We wish to respond to such qualities and promote such attitudes.
Bern Youth Hostel
Guest diversity (arrivals)
Arrivals | 2020 | in % | 2021 | in % | 2022 | in % |
|---|---|---|---|---|---|---|
TOTAL | 212,186 | 100.0 | 270,070 | 100.0 | 367,985 | 100.0 |
Switzerland | 184,071 | 86.7 | 239,006 | 88.5 | 285,110 | 77.5 |
Europe | 22,651 | 10.7 | 26,832 | 9.9 | 56,409 | 15.3 |
Asia | 3,624 | 1.7 | 1,668 | 0.6 | 13,629 | 3.7 |
North America | 980 | 0.5 | 1,662 | 0.6 | 8,350 | 2.3 |
South America | 295 | 0.1 | 450 | 0.2 | 2,061 | 0.6 |
Africa | 404 | 0.2 | 335 | 0.1 | 1,249 | 0.3 |
Australia | 161 | 0.1 | 117 | 0.0 | 1,177 | 0.3 |
Arrivals | 2021* | in % | 2022* | in % |
|---|---|---|---|---|
TOTAL | 270.0 | 100.0 | 367.9 | 100.0 |
Switzerland | 239.0 | 88.5 | 285.1 | 77.5 |
Europe | 26.8 | 9.9 | 56.4 | 15.3 |
Asia | 1.7 | 0.6 | 13.6 | 3.7 |
North America | 1.7 | 0.6 | 8.3 | 2.3 |
South America | 0.3 | 0.1 | 2 | 0.6 |
Africa | 0.4 | 0.2 | 1.2 | 0.3 |
Australia | 0.1 | 0.0 | 1.1 | 0.3 |
* in thousands
In 2022, the number of guests from Switzerland substantially increased. At the same time, the proportion of foreign guests also increased. With a share of 15.3%, most of these came from Europe. Due to the relaxation in travel restrictions, however, many guests from Asia were also once again recorded.
Average length of stay of guests (overnight stays)
No Data Found
No Data Found
The average stay of guests dropped slightly to 2.04 nights (prior year 2.09). The duration of stay of guests from Switzerland remained stable, while that of the foreign guests was slightly less compared with the prior year.
Top 7 countries (overnight stays)
2020 | in % |
|---|---|
Top 7 | 96.2 |
Switzerland | 86.1 |
Germany | 6.1 |
France | 1.3 |
United Kingdom | 0.9 |
South Korea | 0.8 |
Italy | 0.6 |
Netherlands | 0.4 |
2021 | in % |
|---|---|
Top 7 | 96.5 |
Switzerland | 87.8 |
Germany | 5.3 |
France | 1.4 |
Italy | 0.7 |
USA | 0.5 |
United Kingdom | 0.4 |
Spain | 0.4 |
2022 | in % |
|---|---|
Top 7 | 91.8 |
Switzerland | 78.4 |
Germany | 6.5 |
France | 1.7 |
USA | 1.7 |
United Kingdom | 1.6 |
South Korea | 1.1 |
Italy | 0.9 |
In 2022, overseas market segments recovered significantly and many guests from the USA as well as South Korea travelled to Switzerland again.
Guest segments
Guest segments | 2020 | in % | 2021 | in % | 2022 | in % |
|---|---|---|---|---|---|---|
TOTAL | 484,878 | 100.0 | 565,433 | 100.0 | 751,722 | 100.0 |
Individual guests | 218,923 | 45.2 | 241,990 | 42.8 | 324,181 | 43.1 |
Families | 147,000 | 30.3 | 181,068 | 32.0 | 155,135 | 20.6 |
Schools | 53,281 | 11.0 | 67,934 | 12.0 | 143,711 | 19.1 |
Groups | 65,674 | 13.5 | 74,441 | 13.2 | 128,695 | 17.1 |
Guest segments | 2021* | in % | 2022* | in % |
|---|---|---|---|---|
TOTAL | 565.3 | 100.0 | 751.6 | 100.0 |
Individual guests | 242.0 | 42.8 | 324.2 | 43.1 |
Families | 181.0 | 32.0 | 155.1 | 20.6 |
Schools | 67.9 | 12.0 | 143.7 | 19.1 |
Groups | 74.4 | 13.2 | 128.7 | 17.1 |
* in thousands
Due to the return of foreign guests, considerably more overnight stays by individual guests were recorded. In addition, almost twice as many overnight stays by groups and schools were registered, as these two segments could once again travel without restrictions.
Members
Categories | 2020 | in % | 2021 | in % | 2022 | in % |
|---|---|---|---|---|---|---|
TOTAL | 65,520 | 100.0 | 66,419 | 100.0 | 59,618 | 100.0 |
Adult | 25,158 | 38.4 | 24,170 | 36.4 | 20,992 | 35.2 |
Junior | 18,546 | 28.3 | 19,482 | 29.3 | 15,390 | 25.8 |
Families | 11,808 | 18.0 | 11,989 | 18.1 | 11,344 | 19.0 |
Senior | 6,876 | 10.5 | 7,285 | 11.0 | 7,322 | 12.3 |
Groups | 3,132 | 4.8 | 3,493 | 5.3 | 4,570 | 7.7 |
Categories | 2021* | in % | 2022* | in % |
|---|---|---|---|---|
TOTAL | 65.5 | 100.0 | 66.4 | 100.0 |
Adult | 24.1 | 36.4 | 20.9 | 35.2 |
Junior | 19.5 | 29.3 | 15.3 | 25.8 |
Families | 12.0 | 18.1 | 11.3 | 19.0 |
Senior | 7.3 | 11.0 | 7.3 | 12.3 |
Groups | 3.5 | 5.3 | 4.5 | 7.7 |
* in thousands
Membership dropped compared with the prior year by 10.2% to 59,618 members. The decrease in the number of annual members is mainly attributable to the migration of the membership database to a new system with the data cleansing and change involved in the counting method of the individual members.
Guest satisfaction
No Data Found
No Data Found
2020 | 2021 | 2022 | |
|---|---|---|---|
Votes cast | 12,690 | 14,974 | 15,281 |
2021 | 2022 | |
|---|---|---|
Votes cast | 14,974 | 15,281 |
Guest satisfaction was maintained in 2022 compared to the prior year.
Key figures
2018 | 2019 | 2020 | 2021 | 2022 | |
|---|---|---|---|---|---|
Overnight stays, own hostels | 723,030 | 736,511 | 484,878 | 565,433 | 751,722 |
Overnight stays including franchise hostels | 787,794 | 799,166 | 527,287 | 616,869 | 817,686 |
Total members | 81,932 | 75,592 | 65,520 | 66,419 | 59,618 |
2021 | 2022 | |
|---|---|---|
Overnight stays, own hostels | 565,433 | 751,722 |
Overnight stays including franchise hostels | 616,869 | 817,686 |
Total members | 66,419 | 59,618 |
