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Guests

We meet guests’ many and diverse expectations

We bear a special responsibility towards our guests. To these people, travel is of extreme emotional and material importance, as well as being associated with a particular need to feel confident, safe and secure. We wish to respond in a creative manner to the many and diverse expectations of our guests. We treat our guests as people who have a zest for life and are enthusiastic, interested, contact-loving and who are prepared to take the natural environment and their fellow travellers into consideration. We wish to respond to such qualities and promote such attitudes.

Bern Youth Hostel

Guest diversity (arrivals)

Arrivals
2020
in %
2021
in %
2022
in %
TOTAL
212,186
100.0
270,070
100.0
367,985
100.0
Switzerland
184,071
86.7
239,006
88.5
285,110
77.5
Europe
22,651
10.7
26,832
9.9
56,409
15.3
Asia
3,624
1.7
1,668
0.6
13,629
3.7
North America
980
0.5
1,662
0.6
8,350
2.3
South America
295
0.1
450
0.2
2,061
0.6
Africa
404
0.2
335
0.1
1,249
0.3
Australia
161
0.1
117
0.0
1,177
0.3
Arrivals
2021*
in %
2022*
in %
TOTAL
270.0
100.0
367.9
100.0
Switzerland
239.0
88.5
285.1
77.5
Europe
26.8
9.9
56.4
15.3
Asia
1.7
0.6
13.6
3.7
North America
1.7
0.6
8.3
2.3
South America
0.3
0.1
2
0.6
Africa
0.4
0.2
1.2
0.3
Australia
0.1
0.0
1.1
0.3

* in thousands

In 2022, the number of guests from Switzerland substantially increased. At the same time, the proportion of foreign guests also increased. With a share of 15.3%, most of these came from Europe. Due to the relaxation in travel restrictions, however, many guests from Asia were also once again recorded.

Average length of stay of guests (overnight stays)

No Data Found

No Data Found

The average stay of guests dropped slightly to 2.04 nights (prior year 2.09). The duration of stay of guests from Switzerland remained stable, while that of the foreign guests was slightly less compared with the prior year.

Top 7 countries (overnight stays)

2020
in %
Top 7
96.2
Switzerland
86.1
Germany
6.1
France
1.3
United Kingdom
0.9
South Korea
0.8
Italy
0.6
Netherlands
0.4
2021
in %
Top 7
96.5
Switzerland
87.8
Germany
5.3
France
1.4
Italy
0.7
USA
0.5
United Kingdom
0.4
Spain
0.4
2022
in %
Top 7
91.8
Switzerland
78.4
Germany
6.5
France
1.7
USA
1.7
United Kingdom
1.6
South Korea
1.1
Italy
0.9

In 2022, overseas market segments recovered significantly and many guests from the USA as well as South Korea travelled to Switzerland again.

Guest segments

Guest segments
2020
in %
2021
in %
2022
in %
TOTAL
484,878
100.0
565,433
100.0
751,722
100.0
Individual guests
218,923
45.2
241,990
42.8
324,181
43.1
Families
147,000
30.3
181,068
32.0
155,135
20.6
Schools
53,281
11.0
67,934
12.0
143,711
19.1
Groups
65,674
13.5
74,441
13.2
128,695
17.1
Guest segments
2021*
in %
2022*
in %
TOTAL
565.3
100.0
751.6
100.0
Individual guests
242.0
42.8
324.2
43.1
Families
181.0
32.0
155.1
20.6
Schools
67.9
12.0
143.7
19.1
Groups
74.4
13.2
128.7
17.1

* in thousands

Due to the return of foreign guests, considerably more overnight stays by individual guests were recorded. In addition, almost twice as many overnight stays by groups and schools were registered, as these two segments could once again travel without restrictions.

Members

Categories
2020
in %
2021
in %
2022
in %
TOTAL
65,520
100.0
66,419
100.0
59,618
100.0
Adult
25,158
38.4
24,170
36.4
20,992
35.2
Junior
18,546
28.3
19,482
29.3
15,390
25.8
Families
11,808
18.0
11,989
18.1
11,344
19.0
Senior
6,876
10.5
7,285
11.0
7,322
12.3
Groups
3,132
4.8
3,493
5.3
4,570
7.7
Categories
2021*
in %
2022*
in %
TOTAL
65.5
100.0
66.4
100.0
Adult
24.1
36.4
20.9
35.2
Junior
19.5
29.3
15.3
25.8
Families
12.0
18.1
11.3
19.0
Senior
7.3
11.0
7.3
12.3
Groups
3.5
5.3
4.5
7.7

* in thousands

Membership dropped compared with the prior year by 10.2% to 59,618 members. The decrease in the number of annual members is mainly attributable to the migration of the membership database to a new system with the data cleansing and change involved in the counting method of the individual members.

Guest satisfaction

No Data Found

No Data Found

2020
2021
2022
Votes cast
12,690
14,974
15,281
2021
2022
Votes cast
14,974
15,281

Guest satisfaction was maintained in 2022 compared to the prior year.

Key figures

2018
2019
2020
2021
2022
Overnight stays, own hostels
723,030
736,511
484,878
565,433
751,722
Overnight stays including
franchise hostels
787,794
799,166
527,287
616,869
817,686
Total members
81,932
75,592
65,520
66,419
59,618
2021
2022
Overnight stays, own hostels
565,433
751,722
Overnight stays including franchise hostels
616,869
817,686
Total members
66,419
59,618

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